Cancellation Policy

What CAN be Refunded:

• Some tours may require a minimum number of travellers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.

• Please note that the tour substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.

What CANNOT be Refunded:

• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.

• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.

• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.

• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.

Our Cancellation Policy

The Cancellation Policies listed below apply to all reservations with our company, Adventure Ibex.

Cancellation Made WithinRefund Policy  
6 days prior to departure  Non-refundable  
7-15 Days Prior to Departure Date50% of total purchase amount can be refunded
16-28 Days Prior to Departure Date75% of total purchase amount can be refunded
28 or more Days Prior to Departure Date    100% of total purchase amount can be refunded

• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request and travel service start date.

• The notification day and departure day are NOT counted. Eg. If the tour departure day is March 6th, we receive the official cancellation request on March 3rd, it will be counted as 2 days prior to the departure date.

• If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.

• All cancellations must be made directly with Adventure Ibex, not with anyone else.

• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

• For full-refunds made by customers, we need to deduct a 3% transaction fee if you make payment via credit card or paypal when booking.

Free Cancellation

Only single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.

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